Privacy Policy

Last updated: 12/18/2025

1. Introduction

SuperBot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and services.

2. Information We Collect

2.1 Store Information

When you install SuperBot, we collect your Shopify store information, including:

Store name and domain
Store products, collections, pages, and blog posts (for AI training)
Store settings and configuration

2.2 Customer Chat Data

When customers interact with the SuperBot chatbot, we collect:

Chat conversation history
Visitor information (if provided through pre-chat survey): name, email, phone number
Page URLs where chats are initiated
Chat timestamps and status

2.3 Usage Data

We collect information about how you use SuperBot, including:

App usage statistics
Feature usage and preferences
Error logs and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain our AI chatbot service
To train and improve our AI models using your store's products, pages, and content
To enable live chat functionality between customers and store agents
To process and manage chat conversations
To provide customer support and respond to inquiries
To improve our services and develop new features
To comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible to authorized personnel.

Chat conversations and customer data are stored in our secure database and are associated with your Shopify store. You can access, modify, or delete this data through the SuperBot admin interface.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
With service providers who assist us in operating our services (under strict confidentiality agreements)
In connection with a business transfer or merger

6. Third-Party Services

SuperBot integrates with the following third-party services:

Shopify: We use Shopify's API to access your store data and provide our services. Your use of Shopify is subject to Shopify's Privacy Policy.
Cloudflare Turnstile: We use Cloudflare Turnstile for spam protection. This service may collect certain information in accordance with Cloudflare's Privacy Policy.
AI Services: We use third-party AI services to power our chatbot. These services process chat data to generate responses but do not store your data permanently.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can access your chat data and store information through the SuperBot admin interface.
Modification: You can modify your store settings and chat data at any time.
Deletion: You can delete chat conversations and customer data through the admin interface.
Uninstallation: You can uninstall SuperBot at any time, which will stop data collection. You may request deletion of your data after uninstallation.

8. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you uninstall SuperBot, we will retain your data for a reasonable period to allow for potential reinstallation, after which it may be deleted upon request.

9. Children's Privacy

SuperBot is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@superbotai.xyz
Website: https://www.superbotai.xyz

Note: This Privacy Policy applies to SuperBot and its services. Your use of Shopify is subject to Shopify's Privacy Policy and Terms of Service.